Shipping & Delivery

Where we ship

We ship to all 50 U.S. states, Washington D.C. and Puerto Rico from our U.S. warehouse. We do not currently offer international shipping and cannot deliver to APO/FPO addresses.

Processing time

Orders are picked, packed and handed to the carrier within 1–2 business days. Orders placed before 12:00 PM ET, Monday to Friday, usually leave the same day. Orders placed after the cut-off, on weekends or on U.S. federal holidays are processed the next business day.

Shipping rates & delivery estimates

Free Standard Shipping applies automatically to U.S. orders with a merchandise subtotal of $75.00 or more after discounts and before tax. Shipping charges do not count toward the threshold.

Carriers & tracking

• Orders ship with USPS or UPS, chosen by destination and service level.
• A shipping confirmation with a tracking number is emailed as soon as your parcel leaves the warehouse.
• Tracking can take up to 24 hours to show the first scan.
• You can also find tracking under My Account → Orders.

P.O. boxes, apartments & suites

Standard Shipping delivers to P.O. boxes; Express Shipping needs a street address. Please include apartment, suite or unit numbers — a missing unit number is the most common reason a parcel comes back to us.

Changing or cancelling an order

We can change an address or cancel an order only before it is packed. Contact us within 2 hours of ordering with your order number. Once a parcel is with the carrier, please use our Returns & Refunds process instead.

Lost, damaged or delayed parcels

• If your parcel arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and packaging.
• If tracking has not updated for 10 business days past the estimated delivery date, contact us and we will open a carrier trace.
• If a parcel is confirmed lost, we will send a replacement or refund the order in full, including shipping.

Returned or undeliverable parcels

If a parcel comes back to us because of an incorrect address, a refused delivery or an unclaimed package, we will email you. Re-shipping is charged at the carrier rate, or we can refund the merchandise value less the original shipping cost.

Sales tax

Sales tax is calculated at checkout where state law requires it. The amount on your order confirmation is the final amount collected.

Questions about a delivery?

Email support@robotshop.click with your order number or use the contact form. We reply within one business day, Monday to Friday, 9:00 AM – 5:00 PM ET.